Refund policy
REFUND POLICY
Returns & Exchanges
We will gladly accept returns/exchanges on any items that are in their original condition along with all packaging within 30 days of delivery.
To start a return or exchange, email us at with your order number and the item(s) you'd like to return. We'll confirm the details and send you the return address.
Return shipping
- If you're returning an item because you changed your mind (wrong scent, no longer needed, etc.), return shipping is paid by the customer.
- If an item arrived damaged, defective, or incorrect, we'll cover return shipping and send a replacement or refund at no cost to you — just include a photo of the issue when you contact us.
Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges (if any were paid) are non-refundable except where the return is due to our error.
Non-returnable items
Candles or diffusers that have been burned, used, or opened cannot be returned or exchanged for hygiene and safety reasons, unless the item was defective. Gift cards are non-refundable.
Exchanges
The fastest way to get the right item is to return the one you have and, once the return is accepted, place a new order for the item you want.
Questions?
Reach us any time at .